| ประสบการณ์ทั้งหมด : |
5 ปี |
| 1. ประสบการณ์ทำงาน |
| เริ่มจาก : |
ตุลาคม 2545 ถึง เมษายน 2546 |
| บริษัท : |
ไม่เปิดเผย |
| ที่อยู่บริษัท : |
82 ถนนสาธรเหนือ สีลม บางรัก กรุงเทพฯ 10500 |
| ตำแหน่ง : |
Contract Administration Authorization Staff / Customer Service (Citiphone Banking 1588) Contract Staff |
| เงินเดือน : |
ไม่เปิดเผย บาท |
| ลักษณะงานที่ทำ : |
Review and monitoring transaction from oversea
Contact to customer for verification
Deal with merchant for authorization process
Contact with customer for verification application
Review and monitoring transaction from oversea
Contact to customer for verification
Deal with merchant for authorization process
Contact with customer for verification application
Review and monitoring transaction from oversea
Contact to customer for verification
Deal with merchant for authorization process
Contact with customer for verification application
Handle call from customer and solving problem for customer of Citibank Credit Card.
Service and information marketing promotion to customer.
Solving problem when the customer has complaint.
Join meeting weekly for update marketing program.
Deal with back office for process for the customer request.
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| 2. ประสบการณ์ทำงาน |
| เริ่มจาก : |
พฤษภาคม 2546 ถึง เมษายน 2548 |
| บริษัท : |
ไม่เปิดเผย |
| ที่อยู่บริษัท : |
82 ถนนสาธรเหนือ สีลม บางรัก กรุงเทพฯ 10500 |
| ตำแหน่ง : |
Administration Authorization Staff |
| เงินเดือน : |
ไม่เปิดเผย บาท |
| ลักษณะงานที่ทำ : |
Handle as a maker for Usage Installment Plan(UIP) to ensure that the customer application are completed and according to the procedure
Matching and checking the incoming Usage Installment Plan application both Bankcard and Ready Credit to ensure that they are correctly and completely
Independent checking all the critical unit s report
Filing all the units report
Fulfill other requirement as directed by the supervisor, Authorization Unit
Complies with policies and procedure
Review and monitoring transaction from oversea
Deal with merchant for authorization process
Contact with customer for verification application
Control and management stationary and material in stock
Prepare document for meeting
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| 3. ประสบการณ์ทำงาน |
| เริ่มจาก : |
พฤษภาคม 2548 ถึง พฤษภาคม 2550 |
| บริษัท : |
ไม่เปิดเผย |
| ที่อยู่บริษัท : |
1010 อาคารชินวัตร 3 ชั้น 5 ถ.วิภาวดีรังสิต แขวงลาดยาว เขตจตุจักร กรุงเทพฯ 10900 |
| ตำแหน่ง : |
Officer Marketing Credit Card |
| เงินเดือน : |
ไม่เปิดเผย บาท |
| ลักษณะงานที่ทำ : |
Acquisition
Prepare proposal to create program launch in order to increase incoming application for Acquisition Program.
Support Credit Card Department for all of Acquisition and Special programs launched.
Co-ordinate with agency to develop application, including promotional leaflet and other communication materials.
Manage and Control materials in stock for all marketing communication to be available for all related parties.
Monitor sales performance and tracking commission for outsource team.
Prepare monthly incentive for each Acquisition Channel.
Co-ordinate with related units such as operation, IT, Legal, and Corporate PR to ensure that programs can be launched.
Prepare marketing brief with related unit for information of Acquisition Program launch.
Handle Acquisition promotion premiums for delivery to the customers.
Handle program IVR record process.
Handle presentation for management weekly meeting.
Gather and update competitors information.
Co-ordinate with Customer Service unit to deliver good after-sale service and handle complaints.
Contact customers for completion of documents and to ensure satisfaction.
Ensure problem is resolved and escalate to management when appropriate.
Developed Card Activation Campaign to encourage spending thru Thai AirAsia Credit Card.
Retention Unit
Developed Retention Campaign for the Thai AirAsia Cradholders.
Developed Card Activation campaign to encourage spending thru Thai AirAsia Credit card
Developed Bonus Points Program to increase spending
Create program for Reward and Redemption to Thai AirAsia Cradholders
Coordinate with internal related parties in launching program and monitoring process.
Coordinate with external parties to deal for special privilege for Thai AirAsia Cardholders.
Responsible for ACE Insurance/ ACE Life Assurance program for qualified group of customers.
Responsible for Program AIS in both Prepaid On-demand (1-2-call) and Recurring Project (Monthly service fee)
Monitor and evaluate program result and report program result to the management team for further development.
Observe and analyze competitors promotion and strategy.
Handle customers queries for waive annual fee an answer general inquiries.
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ข้อมูลส่วนตัว [ID : 78248] (ปรับปรุงประวัติล่าสุดเมื่อ 14 พ.ค. 2550) (หางานครั้งล่าสุดเมื่อ 14 พ.ค. 2550)
